CRATOROMR Solution
In short
- Try the free demo on your PC before buying.
- One paid licence covers one PC for life, with 1 year of updates and optional updates renewal later.
- Activate once. No licence renewal or continuing internet connection is needed.
- Ask for a refund within 48 hours of purchase. Keep the licensed PC online so we can remove its licence.
- Your scans and results remain yours. Your statutory rights are unaffected.
Before you buy
CRATOR is supplied by {{BUSINESS_NAME}}, owned by {{OWNER_NAME}}, at {{POSTAL_ADDRESS}}. Try the demo and check suitability before ordering. The price is ₹38,000 one time, including GST, or $499 for buyers outside India. This website has no checkout; contact us to buy. This policy applies to direct CRATOR licence sales when they begin, including sales through a payment gateway.
Electronic delivery
A key counts as delivered only when your school actually receives it by email, WhatsApp or another agreed channel. Activation is a later step. A payment acknowledgement without the key is not delivery. Undelivered keys are refundable independently of the 48-hour suitability window. We retain the delivery record; if the key does not arrive or you cannot retrieve it, contact us to resend it. There is no physical product or shipping charge.
Delivery timing will be stated before payment. We will not call a key “instant delivery” unless the delivery system actually supports it. If we miss the agreed delivery time, you may request delivery or cancellation and a full refund of the undelivered licence.
The refund window
Request cancellation and a refund within 48 hours of purchase, with the licensed PC online so its licence can be removed if CRATOR is unsuitable or does not work on your PC. Include the purchase reference, purchase date and time, institution name and a short explanation at {{SUPPORT_EMAIL}}. Initially give only the last five key characters. Never send student sheets, card information, passwords or a Google key.
We may offer troubleshooting, but you do not have to accept extended troubleshooting in place of a qualifying timely refund. For a qualifying cancellation we refund the licence amount paid, including tax charged on that sale as applicable. Duplicate charges and undelivered keys are refundable independently of this suitability window.
After the window
Ordinary change-of-mind requests more than 48 hours after purchase may be declined. Defective, materially misdescribed or undelivered products and mandatory consumer remedies are assessed under applicable law even after the window. Receiving the key does not waive these rights. We explain the decision and you may use the grievance route below.
What cancellation does
An approved refund cancels and revokes the paid key. The licensed PC must be connected to the internet so we can remove the licence from it. Stop using the cancelled paid licence. If the PC has died, contact support; statutory remedies remain unaffected. Your scanned sheets and results remain yours on your PC and are not deleted by the licensing service.
The licence is for one PC for life, without a subscription. One year of updates is included, then renewal of update coverage is optional. Activate once; no licence renewal is needed. To move to another PC, release the old PC online and activate the replacement. Two self-service moves per rolling year are included; contact support if the old PC has died. Cancel a pending order by contacting support before key delivery; an undelivered cancelled order is refunded in full.
Refund timing and method
We acknowledge requests within 48 hours, aim to decide straightforward requests within seven calendar days, and initiate approved refunds within seven working days of approval. Refunds go to the original payment method wherever possible. A gateway or bank may need additional processing time; we will provide the reference and an estimated credit time rather than promise an unverified bank deadline. If the original route is unavailable, we agree another lawful route with the payer. We do not impose a cancellation fee or retain gateway charges for a qualifying refund.
Complaints and contact
Support: {{SUPPORT_EMAIL}} / {{PHONE_WHATSAPP}}, during {{SUPPORT_HOURS}}. Grievance officer: {{GRIEVANCE_OFFICER_NAME}}, {{GRIEVANCE_EMAIL}}, at {{POSTAL_ADDRESS}}. Complaints are acknowledged within 48 hours and resolved within one month. Your complaint and consumer rights provided by law are unaffected.