Contact and support

Version 2026-10-3 · Effective 2026-10-13 · Draft: lawyer review pending

Talk to us

For a free demo, download CRATOR, then enter your school name, agree to the terms and press Start free demo in the app. No form and no key are needed.

You can also enter a demo key from us. To buy, email or call us. ₹38,000 one time, including GST, or $499 outside India. One licence for one PC, for life.

Need licence help? Send your school name, app version, the last five key characters and a short description. Do not send student sheets, results, passwords or Google API keys.

Demo usage statistics are compulsory, with notice on the activation screen before activation. They contain no student data and use only a random installation ID.

If your school does not want them, email {{SUPPORT_EMAIL}} or call / WhatsApp {{PHONE_WHATSAPP}} to ask for a short trial without the demo.

Our target first support reply is one to two working days during the stated hours. This is not a guaranteed repair deadline.

Complaints use the deadlines measured in calendar time below and do not wait for a support-hours window to start.

Licence and demo help

Reinstalling Windows or CRATOR on the same PC never uses a move; CRATOR recognises the same PC.

To move, release the licence on the old PC while online. Then activate the new PC. You can make two self-service moves in a rolling year.

If a PC breaks down or is replaced because of a fault, support moves the licence free within two working days of the school's request, after a simple confirmation such as the school name and key's last five characters. This does not use a self-service move.

CRATOR reports back after every demo batch, including stopped or failed ones. Unused scans return automatically when CRATOR next connects. If a CRATOR server outage or bug costs your school demo scans, ask support to restore them.

Immediate suspension is allowed only for a key used on more PCs than it allows, fraud or payment reversal, or attacks on CRATOR's servers.

We tell the school why and review the case within two working days of suspension. If we were wrong, including a mistaken PC or clock diagnosis, we restore the key at once.

Other material breaches get notice and 15 days to remedy them before suspension or termination. These move and suspension deadlines apply separately from the ordinary support reply target.

CRATOR never downloads or installs an uncovered paid version by itself; it first explains what the update needs.

Covered versions stay available to download. Only a manually installed uncovered version stops reading new sheets and tells you how to return to a covered version.

Your licence stays valid.

If your key has not arrived, ask us to resend it.

Ask for a refund within 48 hours of purchase. Keep the licensed PC online so we can remove its licence.

Undelivered keys and statutory remedies are assessed separately. See the Refund policy.

Grievances and privacy rights

Tell us what happened, how to reach you and the remedy you seek. We acknowledge complaints within 48 hours and address them within one month of receipt.

The one-month period reflects SPDI Rules 2011 rule 5(9); the 48-hour acknowledgement and one-month resolution also apply under the E-Commerce Rules where applicable. These are calendar periods.

Future DPDP grievance duties do not extend our stated one-month period.

Use the same grievance contact to request access to your customer information, a correction, deletion or withdrawal of consent. We may verify your authority without requesting student data.

See the Privacy policy and Refund policy. You may pursue remedies provided by law if our answer does not resolve your complaint.